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Telcel stands out in the communications industry; however, not in the service it offers, at least that's what users of social networks who turned to complain messages through official platforms such as Twitter report. Telcel is the mobile phone operator with the most customers in Mexico, it has gained 38.9 million lines through number portability in the last 10 years, according to the latest data from the Federal Telecommunications Institute (IFT) . According to data from The Competitive Intelligence Unit (CIU) , during the first ten months of 2017 Telcel reaffirmed itself as the only net winner of the portability policy, as it received 83.9 percent of the lines donated, equivalent to 4 million 953 thousand 924. Telcel stands out in the communications industry; however, not in the service it offers, at least that is what users of social networks report who turned to complaint messages through official platforms such as Twitter . The company had a failure in its network and the voice of consumers was present.

Several users of the telephone company have expressed the problems they have to SMS Marketing Service connect to the Internet in addition to the fact that the network comes and goes. The matter was reported by some social network users, which is negative for the company, especially considering that 86 percent of consumers no longer have a relationship with a brand, as a result of poor customer service, according to Impact . Harris Interactive report . The position of the company is as follows: “Telcel did not register any massive failure in its voice and data services this day. According to the measurements of mentions in real time that are made through the Keepcon program, Telcel recorded between 2:00 p.m. and 6:00 p.m. today, 78 mentions, of which four corresponded to customers with navigation problems, which they were taken care of immediately, solving their particular problems”.Mark Zuckerberg graduated from Harvard 12 years after dropping out of college to move to California to work on the project of what is now the world's most popular social network, Facebook , with more than 2 billion users. The projections of Facebook users in Mexico expect that during 2018 it will reach 53 million 850 thousand people, according to Statista DMO. “Ideas have to take shape.



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